great service but room needs improvement

The bellman was exceptionally helpful and polite, ensuring our needs were met from arrival to departure. The front desk clerk proactively resolved an issue with my check-in, which made a positive impression.

The room was not up to my expectations for cleanliness.

The reasons I’m conflicted

The room was spacious and beautiful though the staff could be more responsive.

I encountered maintenance issues, especially with an uncomfortable bed and cleanliness concerns in the bathroom.

the atmosphere at live! casino & hotel, baltimore washington airport, bwi was very pleasant and smoke-free. the bellman was super helpful and friendly throughout our stay. i had a great time playing slots and even won off a $20. loved the amenities like the fitness center and massage services.

totally recommend

The room was super clean with a walk-in shower and comfy bed. I loved the vibrant atmosphere at the casino!

I had a fantastic stay with a modern, clean king room and a spacious bathroom with a walk-in shower! The fresh towels were a bonus, but I had a tough time checking in.

would love to return

The deluxe queen room had a flat-screen TV, coffee machine, and private bathroom with a walk-in shower. Loved the spacious setup with a refrigerator and stylish décor. The fitness center and spa facilities added a nice touch for relaxation. The staff was super friendly and helpful throughout our stay.

Helpful staff & fun gambling!

Spent 2 nights in a deluxe queen room. The bellman was super nice and made us feel welcome. The poker room was a blast, especially with the high hand promos. Got lucky with my hands! But some table dealers were kinda rude, which was annoying. The bar area also had some good vibes for chilling after gaming.

We had an enjoyable stay with our two little kids. The room was spacious and the bathroom was fantastic, featuring a large shower with removable heads that made it fun for the kids. The staff was friendly, and the atmosphere was lively.

My kids wished for a pool. it would be great fun for them. Additionally, early check-in and late check-out were a hassle, which can be frustrating for families on the go.

The room was clean with a comfy bed. I enjoyed the vibrant atmosphere throughout. The bathroom was spacious and well-designed. It was a great place for a night out. Overall, I had a fun experience.

The Deluxe King Room offered a comfortable bed and spacious layout, making it an enjoyable retreat. Staff members were notably friendly and professional, contributing positively to the experience. The location is advantageous with a mall nearby and a casino on-site, providing plenty of entertainment options. However, some amenities could use improvement, and ensuring smoother service would elevate the experience further.

I enjoyed my stay, particularly the spacious room and comfortable bed. The only downside was the slow valet service, which could be improved. Overall, a lovely experience.

Spacious rooms with a lively atmosphere!

I had a wonderful stay with my family, enjoying the spacious layout and beautiful bathroom in our Deluxe Queen Room. The friendly staff made us feel welcome, and we loved the vibrant casino environment, although we didn't have time to fully explore it this trip. The only downside was the lack of clear signs for finding the hotel entrance, which made arrival a bit confusing.

Couple looking for relaxation

The room was spacious and beautiful, we absolutely loved the bathroom. It was the best part of the room, big mirrors and a shower with two removable heads, I mean, c'mon, perfection!

Yeah, it wasn’t exactly cheap but still acceptable considering the luxury.

The only hiccup was some long lines at check-in, but it didn’t ruin our fun. Pro tip, try to get the Deluxe Queen Room for extra comfort! 😊